Leveraging Mobility to Improve Field Service Work

Mobile Field Manager

Many asset-intensive businesses spread their workforces far and wide. In the past, that necessitated decentralized management, which meant mobile field workers and traditional office professionals had very different experiences.

Now, however, technology is empowering supervisors and managers to track, communicate with, and supervise remote employees with the same degree of control and reliability they’ve always had over the assets they have on-hand.

That means the era of the true mobile field manager has begun!

Field Service Mobile Enablement

Mobility has been one of the biggest emerging trends for businesses of all kinds over the last decade. A few years ago, office-based jobs and field service work were two completely different disciplines that used much different tools to get work done.

Now, businesses can deploy mobile technology to provide field service workers with the same data access and upload powers that their desk-bound colleagues have. In this way, mobile devices break down the wall that’s long existed between in-house and outbound employees to create a deeper, one-team view of the work.

When on-the-go professionals like utility workers, delivery drivers, inspectors, mobile service technicians, and so on are plugged into their organization’s ERPs (enterprise resource planning solutions) and CRMs (customer relationship management solutions), they gain access to the knowledge and data they need to do their best work in a high-accountability manner that eliminates double-documentation or redundant data entry.

Mobile field manager software goes by a number of different names, including “Field Service Management” and “Mobile Workforce Management,” but whatever the flavor of the branding, the goal should always be the same: get a tool in place that makes work better for workers and management better for managers.

Using a Mobile Field Manager App

Mobile field management apps are highly beneficial for both workers in the field, supervisors on the go floating between job sites, and traditional desk-bound management, trying to maintain the pulse of what’s going on across operations. Let’s take a quick look at four of the most useful and essential features any great mobile field manager interface should include:

1. Routing & Ticket Management Tools

Twenty or so years ago, mobile professionals got routing assignments at the beginning of their day or journey and completed those responsibilities independently before checking in with their home base. That meant that, when things changed on the fly, there was a tremendous potential for confusion and lost productivity.

Now, with mobile field management apps, assignment information can be updated on the fly and pushed to mobile or remote workers in real time. That means more clarity and better use of time for everyone.

2. GPS/IoT Tracking

GPS tracking has been key to the evolution of logistics and mobile work over the last 25 years, both in terms of maximizing route efficiency and holding professionals accountable. More recently, IoT devices like smart cameras and wireless data loggers have entered the fray as tools supervisors and managers can use to guarantee the quality of their work.

All those devices can be connected directly into a mobile workforce management or mobile filed manager app so that all relevant professionals have access to that crucial data at a glance.

3. Instantaneous Communication

Before cell phones, mobile professionals would often be out of reach from their bosses for hours or even days at a time. That communication gap has narrowed considerably in recent years, but field service apps have the potential to eliminate it completely.

Using a mobile workforce app, mobile and office-based professionals can send text- or voice-based messages to each other directly in real time, with instantaneous visibility for the recipient. That means confusion in the field can be cleared up faster than ever, crucial information can be communicated on the fly, and nobody ever has to waste or duplicate effort because of connectivity issues.

4. Narrative Report Generation

Since the best mobile field manager apps integrate the data and functionality from a variety of traditional and innovative work tools, they allow supervisors to think about and quantify work in ways that weren’t previously possible.

For example, the cross-section of data captured by (GPS data, job completion rate, etc.) provides the perfect easy-to-digest overview of both individual worker and whole-fleet performance. In this way, mobile field service apps can become the cornerstone of an enhanced accountability or performance management program.

Mobile Field Management from Sofbang

Sofbang is a leading provider of mobile workforce management solutions and field management apps for asset intensive industries. Our bespoke mobile workforce and field management solutions support some of North America’s biggest providers as well as emerging industry innovators.

To learn more about how cutting-edge field management applications can accelerate your business, contact Sofbang today!