What is an artificial intelligence chatbot?
A chatbot is a computer program that uses a conversational, language-based interface to help human users access the information they need as quickly and efficiently as possible.
Some chatbot platforms are text-based, meaning that humans communicate with them using a back-and-forth text or direct message style experience. Others are voice-based, meaning they can carry on a traditional phone conversation and interpret verbal responses just as quickly as a human operator.
Artificial intelligence chatbots use a process known as “machine learning” to study trends, analyze common lines of inquiry, and refine their approach over time. That means they naturally get better and more efficient at whatever kind of support or service they’re designed to provide over time.
How can enterprises businesses use chatbots to connect with customers?
Text-based chatbots are fantastic for helping organic website visitors and relatively cold leads connect with the information they need in a quick, satisfying manner. Using chatbots, visitors can circumvent the traditional challenges of navigating a new or unfamiliar website, improving chances for conversion and delight.
Additionally, chatbots provide existing customers with robust, responsive self-service opportunities. Chatbots streamline the process of accessing company knowledge bases and connect users with resources much faster than is possible with traditional point-and-click or search bar-based navigation.
Voice-based online chatbots also provide a straightforward, accessible experience for customers with account-based inquiries. By processing calls in a greater volume with fewer minutes on the line per customer than a traditional human call center, voice-based chatbots simplify conducting business on the phone for business and customer alike.
How can enterprise businesses use chatbots to support their employees?
Employee-facing chatbots offer tremendous time savings and professional support as both virtual assistants and access points for employee account information. As virtual assistants, chatbots can help executives schedule meetings, send invitations to relevant assets, access key performance indicators and project management information from the company ERP to help prepare for that meeting, and beyond.
At the same time, chatbots can be used as access points for self-service human resources and IT/service requests. Through a short conversation with a chatbot, employees can file for vacation time, select their benefit package, put through a change of address, or even check to see how much this week’s paycheck is going to be. Chatbots can also guide employees through self-service IT troubleshooting, ensuring that technicians and service professionals are reserved for higher-order problems.
How can enterprise businesses use chatbots to save money and build ROI?
By harnessing chatbot AI, businesses can streamline many divisions and maximize the work hours of each human asset within their operation. As customer-facing chatbots build automation within the marketing and sales funnels, internal chatbots provide each employee with strong, personal-feeling support, creating a culture in which everybody can focus on their core job and make truly innovative use of work hours.
With state-of-the-art chatbots, there’s greatly reduced need for call centers and large customer service teams because the vast majority of incoming requests can be fulfilled without tapping human assets at all. With chatbots taking over the automatable, humans are free to think big and tackle novel problems without distraction.
Sofbang artificial intelligence chatbot services
Chatbot specializes in building bespoke chatbot solutions for enterprise business clients across a variety of industries. Our bots accelerate business and build ROI through machine learning, integration with a variety of SaaS offerings, and cutting-edge functionality designed specifically to meet customer needs.