Review our free Chatbot for Utility case study!
Delivering ERP extensions, chatbot customer service, mobile workforce management, custom portals and other solutions for utilities
Sofbang’s knowledge of cutting-edge IT trends and emerging business-accelerating technologies, helps energy providers and utilities face their challenges of growing customer volume, changing regulatory requirements, meeting environmental objectives and ever increasing customer service expectations, all while operating with a focus on being cost efficient and generating stakeholder and shareholder value.
Sofbang delivers proven software applications, deployment-ready chatbot solutions and insightful IT and technology consultation that helps optimize your technology investment in ways that improve lives for customers, employees, stakeholders and shareholders alike.
Our solutions integrate industry-specific customer care and billing, network management, contract management, work and asset management, and mobile workforce management.
- Chatbot Enabled Customer Service
- Oracle Enterprise Integration and Cloud Infrastructure Automation
- Salesforce Integration & Extensions
- Complex Billing Automation
- Integrated Mobile Process Extensions
- Grants/Funds Management, Project/Portfolio (PPM) & Work Order Management Alignment
- Workforce, Procurement, Contract & Funds Management
- Mobile Work Order, Service Request & 311 Mobile Management
- Mobile Inspections, Inventory and Barcode Automation
- Paperless Office, including AP and Procure to Pay Automation
- Oracle E-Business Suite, PeopleSoft, Primavera P6, JD Edwards & Oracle SaaS Extensions
- Back and Front Office Integration
- Employee Onboarding Extensions
- Enable satisfying self-service customer support
- Enhance productivity with mobile workforce automation
- Improve visibility and accountability with project & productivity tracking
- Break down interdepartmental silos
- Reduce maintenance costs of over-customized COTS-based apps
- Increased efficiencies & reduced response time