Sofbang solutions, accelerators, and offerings for…

Energy & Utilities

How Does Sofbang Approach the Energy & Utility Industries?

Today’s leading companies are focused on creating a customer-centric experience while also achieving business optimization to unlock new potential for profit. Sofbang delivers proven software applications, deployment-ready chatbot solutions and insightful IT and technology consultation that helps energy and utility companies maximize their technology investment and leverage new opportunities in ways that improve lives for customers, employees, and shareholders alike.

Digital Assistants/Chatbots for Customer Service
  • Satisfying self-service account look-up, outage reporting, and more
  • Improved call sorting, deflection, and triaging
  • Seamless handoff between chatbot & human agent
Mobile Workforce Enablement & Management
  • Full ERP/HCM/CRM access for mobile managers
  • Signature/photo capture, data upload, custom inspection apps, and beyond
  • Real-time, automated status updates keep office staff up to date
Integrated Business Computing Systems
  • Total integration & data consistency across all apps
  • On-prem and cloud-based application extension
  • Error-resistant automated billing processes
A track record of success

Sofbang has worked with a number of platforms including…

What Do Sofbang Solutions for Energy & Utilities Deliver?

Solution Offerings
  • Chatbot enabled customer service
  • Oracle enterprise integration and cloud infrastructure automation
  • Salesforce integration & extensions
  • Complex billing automation
  • Integrated mobile process extensions
  • Mobile work order, service request & 311 mobile management
  • Paperless office, including AP and procure to pay automation
  • Back and front office integration
  • Enable satisfying self-service customer support
  • Enhance productivity with mobile workforce automation
  • Improve visibility and accountability with project & productivity tracking
  • Break down interdepartmental silos
  • Reduce maintenance costs of over-customized COTS based apps
  • Increase in efficiency and response time with accurate real-time mobile access