Sofbang solutions, accelerators, and offerings for…

Energy & Utilities

  • Improve customer support while reducing support workhours
  • Enable state-of-the-art mobile workforce management
  • Create a fully integrated, agnostic experience for workers & customers
  • Streamline and automate billing

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How Does Sofbang Approach the Energy & Utility Industries?

Today’s leading companies are focused on creating a customer-centric experience while also achieving business optimization to unlock new potential for profit. Sofbang delivers proven software applications, deployment-ready chatbot solutions and insightful IT and technology consultation that helps energy and utility companies maximize their technology investment and leverage new opportunities in ways that improve lives for customers, employees, and shareholders alike.

Digital Assistants/Chatbots for Customer Service
Mobile Workforce Enablement & Management
  • Full ERP/HCM/CRM access for mobile managers
  • Signature/photo capture, data upload, custom inspection apps, and beyond
  • Real-time, automated status updates keep office staff up to date
Integrated Business Computing Systems
  • Total integration & data consistency across all apps
  • On-prem and cloud-based application extension
  • Error-resistant automated billing processes
A track record of success

Sofbang has worked with a number of platforms including…

What Do Sofbang Solutions for Energy & Utilities Deliver?

Solution Offerings
  • Chatbot enabled customer service
  • Oracle enterprise integration and cloud infrastructure automation
  • Salesforce integration & extensions
  • Complex billing automation
  • Integrated mobile process extensions
  • Mobile work order, service request & 311 mobile management
  • Paperless office, including AP and procure to pay automation
  • Back and front office integration
Benefits
  • Enable satisfying self-service customer support
  • Enhance productivity with mobile workforce automation
  • Improve visibility and accountability with project & productivity tracking
  • Break down interdepartmental silos
  • Reduce maintenance costs of over-customized COTS based apps
  • Increase in efficiency and response time with accurate real-time mobile access

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Sofbang’s Licensing and Permitting Solution Accelerator

Introducing Sofbang’s licensing and permitting solution accelerator, an easy way for state and local municipalities to streamline their entire licensing and permitting application process for both staff and constituents. Leveraging the power of the Oracle Cloud Platform, Sofbang’s licensing and permitting solution accelerator allows budget-minded municipalities to do more with less cost all while improving constituent satisfaction.

Sofbang’s licensing and permitting solution accelerator, integrate seamlessly into your current ERP and CRM to provide a solution that is transparent and easy to use, giving municipal employees full control over the entire licensing and permitting process in one central location. Staff have the ability to track and manage permit applications, add new license types, configure permit details, and even set rates and renewal dates with one easy-to-use application.

With a straightforward web and mobile interface, citizens can renew or purchase new licenses, track orders, and get answers to frequently asked questions anytime, anywhere, freeing up staff, improving efficiency and reducing errors, saving you time and money. Available in the Oracle Cloud Marketplace, see how Sofbang’s licensing and permitting solution accelerator empowers your staff and constituents. Contact Sofbang to get started today.