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Chatbots & AI Solutions

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What can Digital Assistant solutions do?

Sofbang implements bespoke, omnichannel AI digital assistants to help organizations extend their business applications, streamline their work processes, and improve customer experience.

Self-Service Customer Support
  • Knowledge base access
  • Navigational support
  • Account and billing management
  • Live agent handoff as needed
Continuous Improvement to the User Experience
  • Personalized customer interactions
  • Authentic data gathering on social media
  • Insight into gaps in the customer journey/experience
Virtual Business Assistants
  • Automated scheduling reminders
  • ERP & CRM integration
  • Centralized data look-up
True Omnichannel Expertise

Sofbang helps businesses embrace AI Chatbots on platforms including…

How Sofbang Approaches Chatbots & AI Solutions

Step 1
Opportunity-Based Discovery & Scoping
  • Chatbot discovery session
  • Chatbot readiness assessment
  • Goal-to-value realization session
Step 2
Framework, Design & Architecture
  • Use case mapping
  • Leveraging prebuilt Sofbang assets/accelerators
  • Creating an implementation roadmap
Step 3
Agile, Accelerated Implementation
  • Build in a rapid manner
  • Connect to channels & integrate with your system
  • Accelerate go-live time with Sofbang’s agile approach
Step 4
Ongoing Built-for-Change Support
  • Go live in a richly supported environment
  • Leverage managed services as desired
  • Strengthen the chatbot experience over time

Featured Case Study: AI-Driven Chatbot Service for B2C Utilities

Enabling Self-Service Customer Support & Call Deflection for Utility Giants.

Regional utility companies provide continuous service for millions of individual homes and businesses. That customer volume makes it difficult to provide responsive, high-quality support using traditional phone-based customer service alone.

Sofbang has developed and implemented bespoke, web-based digital assistants for utility providers that empower customers to report outages, make account queries, and get answers to frequently asked questions without needing to pick up a phone.

This support triage and call deflection has created major gains for internal support teams and improved customer satisfaction significantly.

Videos & Webinars

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SMS Account Management Chatbot

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Building a Web-Based Campus Life App

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Facebook Integration for Chatbots

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Google Assistant Chatbot Viewlet

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Mobile Workforce Management Chatbot

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HR Chatbot

What Clients Say

“We were aware of ways other utility companies were using chatbots, but Sofbang brought the expertise we needed to create a bot that met our needs perfectly. Their background of success extending the Oracle Service Cloud really shows in the final product!”
STAKEHOLDER
ComEd

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