Rapid, Personalized Chatbot Integration

Sofbang specializes in helping businesses deploy strategic AI chatbots for customer service. Each personalized customer experience is built using a combination of Sofbang’s proprietary accelerators and award-winning custom integrations. That means rapid deployment, rapid ROI, and rapid boosts in customer satisfaction.

Automate Service in < 1 month. Generate ROI in < 90 days.

What Can Utility Customers Do with a Chatbot?

Our AI Customer Service Delivers ROI!

40%
Of customer interactions can be handled with AI
50%
Cost reduction for AI powered interactions
30%
CSAT increase in 90 days

We Accelerate Modernization & CX for Manufacturers

Sofbang rapidly modernizes customer experience, order management, and eld service management for manufacturers via AI integration. Our conversational agents create an end-to-end personalized-feeling experience for customers, employees and supply chain partners that strengthens their satisfaction while navigating your technical debt without risk to brittle legacy systems.

Accelerate UX in < 1 month. Generate ROI in < 90 days.

What Can Manufacturing Customers Do with AI-powered CX?

Conversational AI for Manufacturers ROI Potential

25-40%
Reduction in call center tickets
50%
Cost reduction per customer interaction
25%
CSAT increase in 90 days
True Omnichannel Expertise

Sofbang helps businesses embrace AI Chatbots on platforms including…

How Sofbang Approaches Chatbots & AI Solutions

Step 1
Opportunity-Based Discovery & Scoping
  • Chatbot discovery session
  • Chatbot readiness assessment
  • Goal-to-value realization session
Step 2
Framework, Design & Architecture
  • Use case mapping
  • Leveraging prebuilt Sofbang assets/accelerators
  • Creating an implementation roadmap
Step 3
Agile, Accelerated Implementation
  • Build in a rapid manner
  • Connect to channels & integrate with your system
  • Accelerate go-live time with Sofbang’s agile approach
Step 4
Ongoing Built-for-Change Support
  • Go live in a richly supported environment
  • Leverage managed services as desired
  • Strengthen the chatbot experience over time

Featured Case Study: AI-Driven Chatbot Service for B2C Utilities

Enabling Self-Service Customer Support & Call Deflection for Utility Giants.

Regional utility companies provide continuous service for millions of individual homes and businesses. That customer volume makes it difficult to provide responsive, high-quality support using traditional phone-based customer service alone.

Sofbang has developed and implemented bespoke, web-based digital assistants for utility providers that empower customers to report outages, make account queries, and get answers to frequently asked questions without needing to pick up a phone.

This support triage and call deflection has created major gains for internal support teams and improved customer satisfaction significantly.

Useful Resources

Play Video
Demo: Customer Support Chatbot for Utilities
 
Webinar On-Demand: Business & IT Automation for Manufacturers
 
Webinar On-Demand: How Utilities Can Harness Chatbots for Customer Support
How AI Is Creating New Opportunities For Profit In Manufacturing
 
Case Study: Fortune 100 Energy Provider’s CX Revolutionized with Chatbot AI
Blog: Why Chatbots Are The Future Of Customer Service For Utilities