Conversational AI for Customer Service
Sofbang specializes in helping businesses deploy strategic AI chatbots for customer service. Each personalized customer experience is built using a combination of Sofbang’s proprietary accelerators and award-winning custom integrations. That means rapid deployment, rapid ROI, and rapid boosts in customer satisfaction.
Automate Service in < 1 month. Generate ROI in < 90 days.
What Can Utility Customers Do with a Chatbot?
Our AI Customer Service Delivers ROI!
We Accelerate Modernization & CX for Manufacturers
Accelerate UX in < 1 month. Generate ROI in < 90 days.
What Can Manufacturing Customers Do with AI-powered CX?
Conversational AI for Manufacturers ROI Potential
True Omnichannel Expertise
Sofbang helps businesses embrace AI Chatbots on platforms including…
How Sofbang Approaches Chatbots & AI Solutions
Opportunity-Based Discovery & Scoping
- Chatbot discovery session
- Chatbot readiness assessment
- Goal-to-value realization session
Framework, Design & Architecture
- Use case mapping
- Leveraging prebuilt Sofbang assets/accelerators
- Creating an implementation roadmap
Agile, Accelerated Implementation
- Build in a rapid manner
- Connect to channels & integrate with your system
- Accelerate go-live time with Sofbang’s agile approach
Ongoing Built-for-Change Support
- Go live in a richly supported environment
- Leverage managed services as desired
- Strengthen the chatbot experience over time
Featured Case Study: AI-Driven Chatbot Service for B2C Utilities
Enabling Self-Service Customer Support & Call Deflection for Utility Giants.
Regional utility companies provide continuous service for millions of individual homes and businesses. That customer volume makes it difficult to provide responsive, high-quality support using traditional phone-based customer service alone.
Sofbang has developed and implemented bespoke, web-based digital assistants for utility providers that empower customers to report outages, make account queries, and get answers to frequently asked questions without needing to pick up a phone.
This support triage and call deflection has created major gains for internal support teams and improved customer satisfaction significantly.