Conversational AI for Customer Service

Sofbang specializes in helping businesses deploy strategic AI chatbots for customer service. Each personalized customer experience is built using a combination of Sofbang’s proprietary accelerators and award-winning custom integrations. That means rapid deployment, rapid ROI, and rapid boosts in customer satisfaction.

Automate Service in < 1 month. Generate ROI in < 90 days.

What Can Utility Customers Do with a Chatbot?

Our AI Customer Service Delivers ROI!

Of customer interactions can be handled with AI
Cost reduction for AI powered interactions
CSAT increase in 90 days

We Accelerate Modernization & CX for Manufacturers

Sofbang rapidly modernizes customer experience, order management, and  eld service management for manufacturers via AI integration. Our conversational agents create an end-to-end personalized-feeling experience for customers, employees and supply chain partners that strengthens their satisfaction while navigating your technical debt without risk to brittle legacy systems.

Accelerate UX in < 1 month. Generate ROI in < 90 days.

What Can Manufacturing Customers Do with AI-powered CX?

Conversational AI for Manufacturers ROI Potential

Reduction in call center tickets
Cost reduction per customer interaction
CSAT increase in 90 days
True Omnichannel Expertise

Sofbang helps businesses embrace AI Chatbots on platforms including…

How Sofbang Approaches Chatbots & AI Solutions

Step 1
Opportunity-Based Discovery & Scoping
  • Chatbot discovery session
  • Chatbot readiness assessment
  • Goal-to-value realization session
Step 2
Framework, Design & Architecture
  • Use case mapping
  • Leveraging prebuilt Sofbang assets/accelerators
  • Creating an implementation roadmap
Step 3
Agile, Accelerated Implementation
  • Build in a rapid manner
  • Connect to channels & integrate with your system
  • Accelerate go-live time with Sofbang’s agile approach
Step 4
Ongoing Built-for-Change Support
  • Go live in a richly supported environment
  • Leverage managed services as desired
  • Strengthen the chatbot experience over time

Featured Case Study: AI-Driven Chatbot Service for B2C Utilities

Enabling Self-Service Customer Support & Call Deflection for Utility Giants.

Regional utility companies provide continuous service for millions of individual homes and businesses. That customer volume makes it difficult to provide responsive, high-quality support using traditional phone-based customer service alone.

Sofbang has developed and implemented bespoke, web-based digital assistants for utility providers that empower customers to report outages, make account queries, and get answers to frequently asked questions without needing to pick up a phone.

This support triage and call deflection has created major gains for internal support teams and improved customer satisfaction significantly.