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Evolution of Sales Management System

Background

The City of Chicago Office of the City Clerk contracted Sofbang to perform application development for their sale of vehicle stickers and parking passes. The project started as migration from a mainframe application to a web server based application. Each year the sales management system changed and had grown into a comprehensive sales management system.

Client Needs

The client over the years was looking for improved performance from the applications and also improved compliance from their customers. They were also looking for a reduction in their operating expenses as automated processes were put in place. Increased customer satisfaction with the purchase process was also a goal. During the annual renewal season long lines of customers waiting to purchase their stickers was common place and they wanted to reduce the wait time in the lines. During the years, compliance became a key goal making sure that inventory was managed properly and accounted for at the end of the sales year.

Multiyear evolution of sales management system:
  • Year 1: Initial Development for online sales and backend processing
  • Year 3: Over the Counter Sales, Zone Management, & Daily Parking Passes Sold Online
  • Year 4: Inventory Management, Purchase Process Monitor, & Email Renewal Notices
  • Year 5: Dog Emblems Sold Online & Over the Counter , Print on Demand, and WLI to WLS Migration
  • Year 7: WebLogic 8.1 to 9.2 Technology Migration
  • Year 8: Will-Call-Pickup & Online upgrade
Significant ROI Achieved
  • 10% increase in sticker sales
  • From no online sales to over 250,000 stickers sold online
  • Improved efficiencies resulting in reduced cost and shorter lines for purchasing stickers
  • Improved compliance with inventory tracking and customized stickers
Sofbang became trusted IT partner.

Sofbang accepted the challenge to optimize the use of the application maintenance and support resources by designing the dog emblem sales to fit within the existing city sticker sales application suite. The same resources being used to support the SAS was focused on the development of the dog emblem sales within and using existing applications.

The primary change being made was the print on demand which would later be applied to the city stickers. A proof of concept was performed to identify and demonstrate printing variable dog emblem data onto pre-printed forms.

  • Dog emblem sales made available online and through the mail
  • Dog emblem sales increased over 7x in two years