Accelerate business today with…

Unified Customer Experience

  • Streamline your customer's digital experience
  • Increase customer satisfaction with an omnichannel approach
  • Equip employees with data to improve customer engagement

What can Sofbang’s Unified Customer Experience Solutions do?

Sofbang helps businesses connect to and work with their clients in new, more responsive, more satisfying ways. By creating a user experience that feels consistent, easy to use, and rewarding, Sofbang solutions smoothen the customer journey in ways that increase conversion and satisfaction.

Build an Omnichannel Experience
  • Provide the same great service across social media, your site, and beyond
  • Build more meaningful, holistic relationships with customers
  • Gain total data consistency between platforms
Present Data in New Ways
  • Generate reports, invoices, receipts, and more through automation
  • Maximize clarity for customers and employees alike
  • Eliminate repetitive or manual processes for customers and employees
Leverage Best Practices for Mobility
  • Create a seamless experience between desktop and mobile
  • Increase accessibility
  • Streamline on-the-go views without losing functionality
A track record of success

Sofbang has helped built customer solutions on the following platforms…

How Sofbang Approaches Unified Customer Experience

Step 1
Opportunity-Based Discovery & Scoping
  • Customer experience assessment
  • Omnichannel adoption roadmap creation
  • IT best practice recommendations
Step 2
Framework, Design & Architecture
  • Designing a unified approach to customer experience
  • Leveraging proprietary PaaS4SaaS & Mobility accelerators
  • Identifying greatest points of ROI for pilot use cases
Step 3
Agile, Accelerated Implementation
  • Integrating legacy systems with new code
  • Ensuring consistency and integrity across all platforms and channels
  • Training your customer support & IT teams on the new system
Step 4
Ongoing Built-for-Change Support
  • Walking through your roll-out and transition
  • Managing the long-term health of your customer experience
  • Identifying new opportunities to improve over time

What Clients Say

“Sofbang delivered a Salesforce-based mobile solution that was modern, intuitive, and efficient, and one that has improved our time-to-quote by days. We’re very happy with our choice in Salesforce partner!”
Mike Santangelo, Co-Founder
World ES

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Sofbang’s Licensing and Permitting Solution Accelerator

Introducing Sofbang’s licensing and permitting solution accelerator, an easy way for state and local municipalities to streamline their entire licensing and permitting application process for both staff and constituents. Leveraging the power of the Oracle Cloud Platform, Sofbang’s licensing and permitting solution accelerator allows budget-minded municipalities to do more with less cost all while improving constituent satisfaction.

Sofbang’s licensing and permitting solution accelerator, integrate seamlessly into your current ERP and CRM to provide a solution that is transparent and easy to use, giving municipal employees full control over the entire licensing and permitting process in one central location. Staff have the ability to track and manage permit applications, add new license types, configure permit details, and even set rates and renewal dates with one easy-to-use application.

With a straightforward web and mobile interface, citizens can renew or purchase new licenses, track orders, and get answers to frequently asked questions anytime, anywhere, freeing up staff, improving efficiency and reducing errors, saving you time and money. Available in the Oracle Cloud Marketplace, see how Sofbang’s licensing and permitting solution accelerator empowers your staff and constituents. Contact Sofbang to get started today.