Accelerate business today with…

Customer Experience Transformation

What can Sofbang’s Unified Customer Experience Solutions do?

Sofbang helps businesses connect to and work with their clients in new, more responsive, more satisfying ways. By creating a user experience that feels consistent, easy to use, and rewarding, Sofbang solutions smoothen the customer journey in ways that increase conversion and satisfaction.

Build an Omnichannel Experience
  • Provide the same great service across social media, your site, and beyond
  • Build more meaningful, holistic relationships with customers
  • Gain total data consistency between platforms
Present Data in New Ways
  • Generate reports, invoices, receipts, and more through automation
  • Maximize clarity for customers and employees alike
  • Eliminate repetitive or manual processes for customers and employees
Leverage Best Practices for Mobility
  • Create a seamless experience between desktop and mobile
  • Increase accessibility
  • Streamline on-the-go views without losing functionality
A track record of success

Sofbang has helped built customer solutions on the following platforms…

How Sofbang Approaches Unified Customer Experience

Step 1
Opportunity-Based Discovery & Scoping
  • Customer experience assessment
  • Omnichannel adoption roadmap creation
  • IT best practice recommendations
Step 2
Framework, Design & Architecture
  • Designing a unified approach to customer experience
  • Leveraging proprietary PaaS4SaaS & Mobility accelerators
  • Identifying greatest points of ROI for pilot use cases
Step 3
Agile, Accelerated Implementation
  • Integrating legacy systems with new code
  • Ensuring consistency and integrity across all platforms and channels
  • Training your customer support & IT teams on the new system
Step 4
Ongoing Built-for-Change Support
  • Walking through your roll-out and transition
  • Managing the long-term health of your customer experience
  • Identifying new opportunities to improve over time