Chatbots
The FUTURE of Business is NOW
Why Chatbots?
Most recently, the rise of artificial intelligence and messaging apps has led to an increase in demand for Chatbots among businesses. Since employees have started utilizing online chat to interact, businesses have transformed digitally, engaging with customers to create an exceptional user experience.
With chatbots, you can automate conversations and streamline business processes. Chatbots allow enterprises to create the presence of their brand virtually on multiple platforms and increase employee productivity with a real-time self-service option.
Business Challenges:
- Delayed customer response times
- High call center costs
- Inability to respond to multiple calls simultaneously
- Inability to collect data
The customer also encounters challenges with the traditional ways of interacting with business. A Few of them are:
- No mobile device accesses
- Lack of customization
- Long customer wait time
- No after hour services
- Quality service: Instant access to updated insights and improved employee engagement has a positive influence in the work environment.
- Personalized Services: Bots help to build one to one relationships with the customer and provides a personal touch.
- Gaining insight and understanding users: With simple questions and interactive conversation you get insight into customer preferences.
- Enhanced Customer Engagement: Chatbots automate the conversation and talks to multiple people at the same time; bridging the gap between the enterprise and the customers. AI bots provide a completely different experience to users.
FAQs
Order Status, Store Hours, Nearest Store Locations
Account Info
Recommended Products, Return Info, Rep Info
Call Deflection
Parking Info, Transportation, Transfer to Live Agent
HR Assistant
W2 Lookup, PTO Request, EE Directory, Live Agent
IT Helpdesk
Basic Troubleshootng, Login, App Support
Order Food
Place order, Seat Deliveru, Order History
Appt. Scheduling
Check-in, Scheduling, Notifications, Forms Entry
Customer Support
Order tracking, Returns, Basic Troubleshooting
Onboarding
EZ Contractor Onboarding, Processing & FAQs
We leverage scalable Oracle Intelligent Bot Cloud Service and Oracle Mobile Cloud platform to develop an intelligent bot that automates routine and easily integrates with existing enterprise and other modern applications.
The bot recognizes the keyword and phrases in questions entered by the user in natural language and returns the most appropriate answer. The bot was configured for tools like Amazon Alexa, Google Assistant and Facebook Messenger using OBCS and connected to existing systems using MCS REST and SOAP.
Chatbot Architecture
