Oracle Service Cloud Consultant

Location: United States Functional Area: Oracle Service Cloud Consultant
Eligibility: B.Tech / M.Tech Experience: +4 years
Number of Openings: 1 Type of Position: Permanent
Salary: Competitive Start Date: Immediate

Job Description: 

Position Description:

Sofbang is seeking to hire an Oracle Service Cloud Consultant. Consultant will be responsible for driving Oracle Service Cloud solutions including building functional specifications, technical designs, leading implementations, configurations and support of Oracle Service Cloud solutions.

Main Responsibilities:

  • Experience with Oracle RightNow Customer Portal Development, Widget customizations and Add-In Development
  • Architecting on overall Oracle CX products (Oracle Sales Cloud, Service Cloud, Marketing Cloud, CPQ)
  • Extensive working experience in Agent Desktop, Workspaces & Workflows, CPM, Agent Scripting.
  • Knowledge Management, Rules, UI customization, Analytics, Custom Objects, ROQL.
  • Responsible for the functional specification, technical design, implementation and support of Service Cloud Solutions.
  • Experience in Interface Development and CRM Integrations including usability, accessibility testing and validation.
  • Demonstrated proficiency in customizing and creating CRM objects
  • Strong Customer portal development knowledge

Skills Required:

  • Sound knowledge in Incident Management- designing Incident queues, workspaces
  • Add-in and Business rules creation
  • Workspaces Design and creation of Workflows
  • Customer portal development and customizing widgets
  • Email Management and Reports creation
  • Experience on Surveys and Chat modules in Oracle Service Cloud (Right Now)
  • Experience in Right Now community web self service
  • Experience in API based web services integration
  • Excellent oral and written communication skills.
  • Extensive working experience in Agent Desktop, Workspaces & Workflows, CPM, Agent Scripting, Knowledge Mgmt., Rules, UI customization, Analytics, Custom Objects, ROQL
  • Completed at least two Oracle RightNow CRM implementations/upgrades with a good balance of functional and technical expertise

To apply for this job email your details to aileen.roy@sofbang.com

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Sofbang’s Licensing and Permitting Solution Accelerator

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