Serve, Innovate and Save

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More than ever, CIOs are posed with critical challenges that will shape the future of their IT department and how they service their enterprise. It is important to not only effectively orchestrate people, process and technology, but to serve as a catalyst for your business, empowering stakeholders, while reducing the overall IT budget. The need is simple, but daunting: Enhance Service, Continuously Innovate & Save Costs

With these pressures, IT departments are forced to evaluate their vision and mission and assess how they manage ongoing operations, SLAs, LOB project requests, support contracts and much more. As business needs rapidly evolve it is vital that IT not only responds to those ever changing needs, but plays a proactive role to serve, innovate and save on the bottomline.

What keeps you up at night? These are a few of the questions that our customers face:

  • How do I reduce my IT operating costs, while I continue to bring in more technology into my organization and service more users, customers and departments?
  • Am I truly optimizing my IT investments & assets?
  • How do I respond to departments’ needs quicker, but still stay within our guidelines, maintain security and prevent an accidental architecture scenario, which can backfire in the long run?
  • How do I fit all of the pieces (i.e. email, collaboration tools, cloud, mobility, new apps, storage, data, BI, content, etc.) together into my enterprise?

Rest assure, there are answers. Here are some things to consider, as you face these challenges:

  • Consider establishing a center of excellence (COE) around business and IT alignment, focused on your top 5 challenges and/or IT initiatives of 2014. A COE dedicated to this requires commitment and investments from the 3 IT essentials: people, process & technology. At a high-level, the COE can include some of the following: IT assessment, gap analysis, a collection of best practices, and establishing various frameworks, standards and guidelines to help you address and effectively execute on the gaps identified.
  • Evaluate your shared services model. Take the time to see how services are shared across your enterprise from a functional, as well IT perspective. Are there areas where there are redundancies in the services? Can one department share a service with another department? Typically IT has the pane of glass view into the organization to identify how to eliminate inefficiencies, optimize processes and enhance the sharing of services across the business.

IT executives are faced with a complex paradox of having to provide better service, bring innovative ideas, while continue to drive costs down. As you look at addressing your IT priorities of 2014, feel free to reach out to Sofbang at or visit us at With a strong track record of helping customers with their enterprise IT architecture initiatives, Sofbang is here to help.

Sofbang, Technology Solutions Designed For Change