Preview: The Fast Track to AI Customer Service
On October 22, Sofbang will be leading a free educational webinar focused on how businesses can deploy AI-powered customer service agents...
On October 22, Sofbang will be leading a free educational webinar focused on how businesses can deploy AI-powered customer service agents...
The right customer service automation or chatbot support approach can be the cornerstone of a long-term customer satisfaction, retention, and growth...
Artificial intelligence (AI) is revolutionizing many industries as we speak. In the manufacturing sector, where the competition for profitability is tougher...
Customer experience (CX) is where loyalty and competitive advantage are won. When things feel straightforward and rewarding, customers love doing business...
Customer experience (CX) is one of the most important aspects of any business. When answering questions, connecting with information, and managing...
Chatbots are a cost-effective way to deflect customer service calls, eliminate traditional online navigational concerns, or even create a digital personal...
Over the last two years, chatbots have exploded as a ROI-minded strategy for customer engagement and service. Given the new challenges...
At Sofbang, chatbots and artificial intelligence are two of our key areas of focus. As more and more businesses leverage chatbot technology and...
Chatbots powered by artificial intelligence and machine learning can help utilities improve their bottom line by elevating the customer experience and...