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Modernize & Simplify Identity Management With Azure AD B2C

Increasingly, businesses are diversifying their access and identity management strategies to improve security and embrace best practices for simplifying data access for relevant users. Microsoft

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Make Field Service an Investment in Competitive Growth

The pace of business has sped up considerably over the last decade, but for many manufacturers, field service enablement in stuck in the last century.

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How and Why to Connect your Oracle ERP & Salesforce CRM

The use of Salesforce has expanded rapidly in recent years as the power of the platform has grown, but many businesses have found that the

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Sofbang Gives Back with Lisle Township Food Drive

Sofbang Gives Back with Lisle Township Food Drive

Last Wednesday (November 4, 2020), Sofbang coordinated a food drive for the Lisle Township Food Pantry as part of our continued effort to support our

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The Fast Track to AI Customer Service

Preview: The Fast Track to AI Customer Service

On October 22, Sofbang will be leading a free educational webinar focused on how businesses can deploy AI-powered customer service agents in less than a

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Why Your AI Partner Is Crucial To Customer Service Automation

Why Your AI Partner Is Crucial To Customer Service Automation

The right customer service automation or chatbot support approach can be the cornerstone of a long-term customer satisfaction, retention, and growth strategy. The wrong strategy

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How to Build an AI IT Service Desk

How to Build an AI IT Service Desk

Universally, IT managers know they could get more done if employee support responsibilities didn’t keep their team bogged down in low-level busy work. At the

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How AI is Creating New Opportunities for Profit in Manufacturing

Artificial intelligence (AI) is revolutionizing many industries as we speak. In the manufacturing sector, where the competition for profitability is tougher than ever, AI has

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How to Support Productivity & Ease Gaps for Remote Employees

How to Support Productivity & Ease Gaps for Remote Employees

The office environment we had for the last 20 or so years worked very well. Unfortunately, COVID-19 has fundamentally changed the way we’re able to

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SAFe Scales Agile for Enterprise with Outstanding Results

Lead Your Business to the Promised Land with SAFe

Right now, every business is trying harder than ever to ensure that the work their employees are doing creates actual results. Great project management is

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How to Eliminate Customer Frustration & Delight with Self-Service

How to Eliminate Customer Frustration & Delight with Self-Service

Customer experience (CX) is where loyalty and competitive advantage are won. When things feel straightforward and rewarding, customers love doing business with you. When things

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omnichannel AI chatbot

How AI Chatbots Build An Omnichannel Customer Experience

Customer experience (CX) is one of the most important aspects of any business. When answering questions, connecting with information, and managing accounts is accessible, straightforward,

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Why Personalized Chatbots Provide Better Value

Chatbots are a cost-effective way to deflect customer service calls, eliminate traditional online navigational concerns, or even create a digital personal assistant that can schedule,

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The Power of FAQ Chatbots

Over the last two years, chatbots have exploded as a ROI-minded strategy for customer engagement and service. Given the new challenges and realities of COVID-19,

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How to Retrain a Chatbot Using Analytics

At Sofbang, chatbots and artificial intelligence are two of our key areas of focus. As more and more businesses leverage chatbot technology and machine learning to streamline

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Why Chatbots are the Future of Customer Service for Utilities

Chatbots powered by artificial intelligence and machine learning can help utilities improve their bottom line by elevating the customer experience and customer satisfaction to new

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Sofbang Oracle Chatbot

Oracle Highlights Innovative Chatbot Functionality from Sofbang

Sofbang has been a proud Oracle partner since 2008. Over the last 12 years, we’ve done some of our best and most impactful work extending,

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Chatbots use artificial intelligence to support customers better than ever

What are AI Chatbots and How Do They Work?

What are AI Chatbots? Artificial intelligence chatbots are text- or voice-based interfaces that provide support and connect human users with the services or information they

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Blockchain provides better tracking and accountability for logistics than ever before!

How Blockchain Can Revolutionize Supply Chain Logistics

What is the Supply Chain? “Supply chain” is a broad term that refers to every manufacturing, shipping, or warehouse process a product goes through on

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IT Leadership Challenge #3: Misalignment with Business

This blog is the third entry in Sofbang’s on-going blog series, The IT Leader’s Pain Management Guide. In each post, we’re exploring one of the

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What We Do

  • Extend Application & Platform Functionality
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Sofbang Solution

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  • Sofbang Offers Mobility for Field Service

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