How to Eliminate Customer Frustration & Delight with Self-Service
Customer experience (CX) is where loyalty and competitive advantage are won. When things feel straightforward and rewarding, customers love doing business...
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How AI Chatbots Build An Omnichannel Customer Experience
Customer experience (CX) is one of the most important aspects of any business. When answering questions, connecting with information, and managing...
Why Personalized Chatbots Provide Better Value
Chatbots are a cost-effective way to deflect customer service calls, eliminate traditional online navigational concerns, or even create a digital personal...
The Power of FAQ Chatbots
Over the last two years, chatbots have exploded as a ROI-minded strategy for customer engagement and service. Given the new challenges...
Why Every Chatbot Strategy Should Be Backed by a Center of Excellence
At Sofbang, chatbots and artificial intelligence are two of our key areas of focus. We specialize in helping businesses connect with...
Why Chatbots are the Future of Customer Service for Utilities
Chatbots powered by artificial intelligence and machine learning can help utilities improve their bottom line by elevating the customer experience and...
Oracle Highlights Innovative Chatbot Functionality from Sofbang
Sofbang has been a proud Oracle partner since 2008. Over the last 12 years, we’ve done some of our best and...
What are AI Chatbots and How Do They Work?
What are AI Chatbots? Artificial intelligence chatbots are text- or voice-based interfaces that provide support and connect human users with the...
How Blockchain Can Revolutionize Supply Chain Logistics
What is the Supply Chain? “Supply chain” is a broad term that refers to every manufacturing, shipping, or warehouse process a...