Increasingly, businesses are diversifying their access and identity management strategies to improve security and embrace best practices for simplifying data access for relevant users. Microsoft
The pace of business has sped up considerably over the last decade, but for many manufacturers, field service enablement in stuck in the last century.
The use of Salesforce has expanded rapidly in recent years as the power of the platform has grown, but many businesses have found that the
Last Wednesday (November 4, 2020), Sofbang coordinated a food drive for the Lisle Township Food Pantry as part of our continued effort to support our
On October 22, Sofbang will be leading a free educational webinar focused on how businesses can deploy AI-powered customer service agents in less than a
The right customer service automation or chatbot support approach can be the cornerstone of a long-term customer satisfaction, retention, and growth strategy. The wrong strategy
Universally, IT managers know they could get more done if employee support responsibilities didn’t keep their team bogged down in low-level busy work. At the
Artificial intelligence (AI) is revolutionizing many industries as we speak. In the manufacturing sector, where the competition for profitability is tougher than ever, AI has
The office environment we had for the last 20 or so years worked very well. Unfortunately, COVID-19 has fundamentally changed the way we’re able to
Right now, every business is trying harder than ever to ensure that the work their employees are doing creates actual results. Great project management is
Customer experience (CX) is where loyalty and competitive advantage are won. When things feel straightforward and rewarding, customers love doing business with you. When things
Customer experience (CX) is one of the most important aspects of any business. When answering questions, connecting with information, and managing accounts is accessible, straightforward,
Chatbots are a cost-effective way to deflect customer service calls, eliminate traditional online navigational concerns, or even create a digital personal assistant that can schedule,
Over the last two years, chatbots have exploded as a ROI-minded strategy for customer engagement and service. Given the new challenges and realities of COVID-19,
At Sofbang, chatbots and artificial intelligence are two of our key areas of focus. As more and more businesses leverage chatbot technology and machine learning to streamline
Chatbots powered by artificial intelligence and machine learning can help utilities improve their bottom line by elevating the customer experience and customer satisfaction to new
Sofbang has been a proud Oracle partner since 2008. Over the last 12 years, we’ve done some of our best and most impactful work extending,
What are AI Chatbots? Artificial intelligence chatbots are text- or voice-based interfaces that provide support and connect human users with the services or information they
What is the Supply Chain? “Supply chain” is a broad term that refers to every manufacturing, shipping, or warehouse process a product goes through on
This blog is the third entry in Sofbang’s on-going blog series, The IT Leader’s Pain Management Guide. In each post, we’re exploring one of the
