How Sofbang is Supporting COVID-19 Crisis Response Efforts
COVID-19 is impacting every aspect of our personal and business lives. Here at Sofbang we are doing everything we can to ensure the safety of our employees, their families and communities. We are doing this while also working to ensure that we provide the highest level of customer service and support for our customers and partners during this pandemic. We continue to be resilient and strive for excellence in everything we do.
Now is the time to reflect and execute on the core values that our company was founded on – transforming customers, helping by giving back, serving for a higher purpose, building trust and demonstrating humility at our core. These values are fundamental to the way we live and are more important than ever during this time.
Our employees are working remotely during this disruption with full virtual connectivity. We are able to plan, execute and manage our projects and solutions with the same focus on robustness and quality as we always have, despite the current challenging situation.
We are constantly evaluating the global situation and accommodating for change accordingly, in every effort to protect our employees, while delivering seamless service to our customers. #flattenthecurve
In a community, every member has an expertise and capability that it contributes. In this unprecedented time, we are pleased to offer the following Sofbang services for free to help you keep your employees safe and your customers supported. Please contact us to discuss how we might be of help.
Virtual Connectivity
Sofbang is providing a complimentary assessment, along with our playbook on how to operate virtually. Our playbook includes best practices on elastically scaling your infrastructure, collaboration tools and security, including a framework for virtual success.
AI Chatbots
Sofbang is providing a complimentary chatbots starter kit to help your employees and customers get answers 24x7, without straining your customer service or response team. This enables your team to go-live with a standard set of FAQs on any channel (Web, Mobile, Alexa, Google, Siri, etc.) in a matter of days to support your employees, patients or customers with your COVID-19 related response questions.
Automation
Sofbang is providing a complimentary maturity assessment of areas where automation through DevOps or Robotic Process Automation (RPA) can accelerate efficiencies within your organization to provide some relief to repetitive, manual tasks during this time. We are also providing templates that our team uses to implement and track the level of automation necessary to provide an ROI.