How Sofbang is Supporting COVID-19 Crisis Response Efforts

COVID-19 is impacting every aspect of our personal and business lives. Here at Sofbang we are doing everything we can to ensure the safety of our employees, their families and communities. We are doing this while also working to ensure that we provide the highest level of customer service and support for our customers and partners during this pandemic. We continue to be resilient and strive for excellence in everything we do.

Now is the time to reflect and execute on the core values that our company was founded on – transforming customers, helping by giving back, serving for a higher purpose, building trust and demonstrating humility at our core. These values are fundamental to the way we live and are more important than ever during this time.

Our employees are working remotely during this disruption with full virtual connectivity. We are able to plan, execute and manage our projects and solutions with the same focus on robustness and quality as we always have, despite the current challenging situation.

We are constantly evaluating the global situation and accommodating for change accordingly, in every effort to protect our employees, while delivering seamless service to our customers. #flattenthecurve

In a community, every member has an expertise and capability that it contributes. In this unprecedented time, we are pleased to offer the following Sofbang services for free to help you keep your employees safe and your customers supported. Please contact us to discuss how we might be of help.

Virtual Connectivity

Sofbang is providing a complimentary assessment, along with our playbook on how to operate virtually. Our playbook includes best practices on elastically scaling your infrastructure, collaboration tools and security, including a framework for virtual success.

AI Chatbots

Sofbang is providing a complimentary chatbots starter kit to help your employees and customers get answers 24x7, without straining your customer service or response team. This enables your team to go-live with a standard set of FAQs on any channel (Web, Mobile, Alexa, Google, Siri, etc.) in a matter of days to support your employees, patients or customers with your COVID-19 related response questions.

Automation

Sofbang is providing a complimentary maturity assessment of areas where automation through DevOps or Robotic Process Automation (RPA) can accelerate efficiencies within your organization to provide some relief to repetitive, manual tasks during this time. We are also providing templates that our team uses to implement and track the level of automation necessary to provide an ROI.

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Sofbang’s Licensing and Permitting Solution Accelerator

Introducing Sofbang’s licensing and permitting solution accelerator, an easy way for state and local municipalities to streamline their entire licensing and permitting application process for both staff and constituents. Leveraging the power of the Oracle Cloud Platform, Sofbang’s licensing and permitting solution accelerator allows budget-minded municipalities to do more with less cost all while improving constituent satisfaction.

Sofbang’s licensing and permitting solution accelerator, integrate seamlessly into your current ERP and CRM to provide a solution that is transparent and easy to use, giving municipal employees full control over the entire licensing and permitting process in one central location. Staff have the ability to track and manage permit applications, add new license types, configure permit details, and even set rates and renewal dates with one easy-to-use application.

With a straightforward web and mobile interface, citizens can renew or purchase new licenses, track orders, and get answers to frequently asked questions anytime, anywhere, freeing up staff, improving efficiency and reducing errors, saving you time and money. Available in the Oracle Cloud Marketplace, see how Sofbang’s licensing and permitting solution accelerator empowers your staff and constituents. Contact Sofbang to get started today.