Read anytime, anywhere - Chatbots - AI
With the focus on innovating business processes and use of new technologies, Sofbang developed AI driven Chatbots. AI Chatbots answer customer queries 24/7 to improve productivity and efficiency. We leveraged scalable Oracle Intelligent Bot Cloud Service and Oracle Mobile Cloud platform to develop an intelligent bot that automates routine and easily integrates with existing enterprise and other modern applications
The bot recognizes keywords and phrases in questions entered by the user in natural language, and returns the most appropri-ate answer. The bot can easily be configured for channels like Amazon Alexa, Google Assistant and Facebook Messenger using OBCS and connected to existing systems using MCS. The bot utilizes IBCS that leverages a set of Oracle Mobile Cloud Service APIs for Mobile push notifications, Tracking/ Analytics, storage, and database.
- Customer Support: Chatbots can be developed to provide customer support service to answer questions and help resolve issues.
- Marketing: Chatbots help collect user data and understand user behavior allowing marketing teams to deliver a personalized experience.
- Scheduling Assistants: Bots can client manage appoint-ments, remind one of pre and post appointments and ease the registration process.
Founded in 2000, Sofbang is an Oracle Platinum Partner provid-ing Oracle Fusion Middleware, Mobile and Cloud solutions to clients in the Public, Education and utility sectors, as well as the growing enterprise and mid-market commercial space. Our solutions help organizations reduce costs, increase revenue, enhance the end-customer experience, promote accountability and transparency, and improve productivity
We developed Chatbots to interact with users. We offer services to expose Chatbots to mobile devices, web apps and integrate with Facebook Messenger, Amazon Echo and Google Assistant.
Our Chatbots can be easily enhanced to add customized replies based on configured intents. They are developed leveraging scalable Oracle Mobile Platform that offers complete insight into customer and bot performance with built-in, multichannel analytic
- Enhanced Customer Engagement: Chatbots automate the conversation and talks to many people at the same time bridging the gap between the enterprise and the customers. AI bots provide completely different experiences for users.
- Reduce Cost: One-time investment in Chatbots reduce the cost of hiring staff for customer engagement and unlike humans’ bots work 24/7 without any break.
- Presence on multiple channels: Chatbots can easily be integrated with existing and modern applications leading to their presence on various platforms.
- Gaining insight and understanding users: With simple questions and interactive conversation you get insight into customer preferences, allowing you to improve services if needed.
- Personalized Services: Bots help to build one to one relationships with the customer and provide a personal touch as well.