AI Chatbots are Accelerating & Automating Customer Support for Utilities!
Using conversational AI from Sofbang, utility providers can…
- Enable customer self-service
- Provide a personalized experience
- Reduce call volume
- Decrease wait/hold times
- Improve customer satisfaction
Deflection of incoming service calls
Improvement of customer satisfaction ratings
Frequently Asked Question (FAQ) processing
Start, stop, or move services
Bill look-up and payment
Outage report & status update capabilities
Rebates & tips to help customers save money
Handoff to a live agent as needed
That means all our chatbots for utilities are built to industry-leading specifications.
What’s Our Approach?
We specialize in extending, connecting, and automating your IT stack. That means we start with a discovery session that uncovers your specific goals, needs, and existing investment and from there create a roadmap toward chatbot value realization.
Our steel thread methodology means we deliver core functionality and integration rapidly and layer additional power and functionality onto the bot as we go. To put it briefly, that means you’ll start to realize return-on-investment on your engagement with Sofbang in less than a month!